Customer Success Manager - BytePlus (GenAI & SaaS) (Third-Party Associate)
Summary
A Customer Success Manager at Bytedance’s BytePlus division supports enterprise clients by ensuring timely project delivery, resolving technical issues, and guiding cloud AI/ML deployments post-sale.
- Coordinate customer delivery to ensure on time completion
- Handle technical issues escalations
- Identify solutions for evolving customer needs
- Lead project delivery for cloud migration and deployment
- Maintain cloud AI and ML technical documentation
- Provide technical guidance during post sales
- Serve as technical point of contact for enterprise accounts