Customer Success Manager

What you’ll be doing

This is an excellent entry-level opportunity for someone with 1-3 years of experience who is looking to build a successful career in account management and sales. As a Customer Success Manager - Auto you will be responsible for managing and growing relationships across a portfolio of automotive dealer clients, ensuring they achieve maximum value from their SaaS subscription.

Managing a portfolio of up to 300 dealers, this is a fully virtual role where all client engagement is conducted digitally. The Customer Success Manager is the primary point of contact for their dealer portfolio, delivering proactive support, actionable insights and best-practice guidance to drive product adoption, customer satisfaction and long-term retention.

Working closely with State, Enterprise Customer Success and Onboarding teams, this role supports contract management, customer onboarding, product adoption and re-engagement initiatives to ensure dealers are successfully leveraging our platform.

You'll

• Manage a portfolio of automotive dealer customers, building trusted relationships through a digital-first engagement model.
• Become the primary point of contact for your customers, providing proactive support, strategic advice and tailored solutions that help them achieve their business goals.
• Use customer insights, platform data and performance reporting to identify opportunities to improve product adoption, engagement and retention.
• Champion product best practice by educating customers on new features, capabilities and ways to maximise the value of their subscription.
• Identify opportunities to grow customer value through subscription optimisation and additional products and services.
• Collaborate with Advertising Specialists, Account Executives and Onboarding teams to deliver a seamless customer experience across every stage of the customer lifecycle.
• Manage your portfolio with a proactive, organised approach while consistently delivering outstanding customer outcomes.

What we’re looking for

• Experience in Customer Success, Account Management, Client Services or a similar customer-facing role, ideally within a SaaS, technology, digital or subscription-based environment.
• Proven ability to manage a large portfolio of customers in a structured, organised and proactive manner.
• Strong relationship management skills with the ability to build trust, influence stakeholders and deliver exceptional customer experiences through digital engagement.
• Experience using customer insights, reporting and data to identify opportunities, manage risk and support decision-making.
• Excellent communication skills, with the ability to confidently present insights, recommendations and solutions to customers.
• Strong organisational and time management skills, with the ability to manage competing priorities and multiple customer relationships simultaneously.
• Ability to work independently in a virtual environment while maintaining a high level of accountability and initiative.
• Experience supporting customer onboarding, product adoption, training or retention initiatives.
• Commercial acumen with the ability to identify growth opportunities and collaborate effectively with sales and cross-functional teams.
• Experience within the automotive industry or working with automotive dealerships is highly regarded.
• Tertiary qualifications in Business, Commerce, Marketing or a related discipline are advantageous.

We know not everyone will meet every requirement, and that’s okay. If you’re excited about the role and believe you can make a difference, we’d love to hear from you.

A few other things we want you to know...

• As an equal opportunity employer, carsales welcomes applications from individuals of all backgrounds, identities, abilities, and life experiences. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and supported.
• If you have a disability or require adjustments to participate fully in the recruitment process, please let us know - we’re here to support you.
• We understand the importance of work-life balance and offer flexible working arrangements, including part-time options. If you’d like to explore this, just ask during the process.
• We’re also a proud Circle Back Initiative employer, which means we commit to responding to every applicant.
• Successful candidates joining the carsales team will need to complete a National Police Record check and must have full-time Australian working rights.

So come and join our team - because every role is a big role in our plans to go big.