Customer Success Manager
About the Role
This is a unique opportunity to join a fast-growing, Seed-stage AI startup in Munich as its first Customer Success Manager. The company automates inside sales workflows — quoting, order processing, and customer inquiries — for distributors and manufacturers using AI, integrating directly with enterprise ERP and CRM systems such as SAP and Oracle.
You'll own the complete customer journey from day one, working hand-in-hand with the Chief Product Officer, sales, and engineering teams to drive adoption, retention, and expansion. This role sits at the intersection of customer partnership and product influence — and will directly shape how the company grows.
What You'll Do
Own the end-to-end customer lifecycle: sales support, onboarding, adoption, and expansion.
Serve as the primary point of contact and trusted advisor for customers, building deep, long-term partnerships.
Lead onboarding and implementation programs to ensure fast time-to-value and sustained engagement.
Run workshops and training sessions to accelerate product adoption and share best practices.
Translate customer feedback into actionable product insights and influence the roadmap.
Help customers unlock measurable efficiency gains and cost savings, supporting them through key negotiations.
Drive retention, account growth, and strategic partnership development.
Collaborate closely with product, sales, and engineering to ensure customer needs shape development priorities.
What We're Looking For
Required:
1+ years of experience in customer success, account management, or client relationship management in a SaaS or B2B environment.
Demonstrated experience delivering customer onboarding, training sessions, and workshops to drive product adoption.
Confident communicator able to engage with and influence C-level stakeholders.
Strong analytical and problem-solving mindset — able to distil complex issues into clear, actionable insights.
Proven ability to collaborate cross-functionally with product, sales, and engineering teams.
Proactive, empathetic, and people-oriented — genuinely motivated to create lasting customer value.
Native-level German and fluent English (both are essential for this role).
Willingness to work fully on-site in Munich, with occasional travel to customer sites.
Right to work in Germany (visa sponsorship is not available).
Nice to Have:
Exposure to construction, HVAC, electrical, building materials, supply chain, or trades industries.
Experience in a high-growth startup or early-stage company environment.
Background in or familiarity with ERP/CRM systems (e.g. SAP, Oracle, Salesforce).
Location
This is a fully on-site role based in Munich, Germany. Occasional travel to customer sites is expected. Visa sponsorship is not available — candidates must have the right to work in Germany.
Compensation & Benefits
Compensation details will be discussed during the interview process. As an early-stage startup with strong investor backing (including Y Combinator), the company offers competitive compensation and the opportunity for meaningful equity participation alongside significant career growth as the team scales.