Customer Success Manager
About the Role
We're a Munich-based, AI-powered sales enablement platform built specifically for the construction industry — helping B2B sales teams identify, qualify, and win projects faster through intelligent automation and data-driven insights. Backed by institutional funding and a team with pedigrees spanning top-tier consulting, engineering, and AI research, we're scaling our Customer Success function and looking for a Customer Success Manager to join us on-site in Munich.
In this role, you'll act as a strategic Value Engineer — owning the full customer lifecycle from onboarding to renewal and expansion. You'll work directly with key decision-makers at client organisations, translating their business challenges into measurable commercial outcomes while serving as their primary advocate internally.
Visa sponsorship is not available for this position.
What You'll Do
Own onboarding and kick-offs to deliver fast, measurable time-to-value for new clients.
Drive product adoption and translate customer needs into scalable best practices.
Manage commercial outcomes across your portfolio — renewals, upsells, and churn mitigation.
Build and maintain trusted relationships with key decision-makers, keeping the focus on business outcomes.
Plan and run enablement sessions, trainings, and workshops to lift customer operational excellence.
Lead regular business reviews using usage, pipeline, and performance data to surface risks and growth opportunities.
Advocate customer needs internally and collaborate closely with the Product team to improve adoption and retention.
Identify and develop AI-powered opportunities to accelerate processes and deliver customer value.
Contribute to CS playbooks and scalable processes that improve retention and Net Revenue Retention (NRR).
What We're Looking For
Required:
1–3 years of Customer Success experience in a B2B SaaS company, or equivalent experience in a consulting role.
Proven track record driving retention, renewals, and commercial expansion across a customer portfolio.
Strong consultative mindset — able to translate high-level strategy into concrete operational use cases.
Sales and process affinity; comfortable working with modern sales organisations and revenue-focused metrics.
Data-driven approach: confident using usage and performance insights to demonstrate measurable customer value.
Excellent communication and presentation skills in both German and English (fluent, written and spoken).
Willingness to travel for customer workshops and on-site onboarding engagements.
Strong relationship-building skills, diplomatic presence, and persistence as a customer advocate.
Nice to Have
Experience with construction, real estate, or industrial B2B sales environments.
Familiarity with AI/ML-driven SaaS products or sales intelligence tooling.
Background in strategic account management or revenue engineering.
Location & Work Arrangement
This is a full-time, on-site role based in Munich, Bavaria, Germany. Regular travel to customer sites across the DACH region and beyond is expected as part of the role.