Customer Success Manager

About the Role

As the first Customer Success Manager, you'll own the full customer journey — from onboarding through expansion — ensuring every customer gets lasting value from an AI-powered B2B SaaS platform. Working closely with product, sales, and engineering, you'll be a key driver of retention, adoption, and growth at an early-stage startup where your work directly shapes the product and company trajectory.

What You'll Do

• Own the end-to-end customer journey from sales support through onboarding, adoption, and expansion.

• Serve as the primary point of contact and trusted partner for customers, driving satisfaction and long-term relationships.

• Lead onboarding and implementation programs to ensure fast time-to-value and sustained engagement.

• Run workshops and training sessions to accelerate product adoption and share best practices.

• Translate customer feedback into actionable product insights and help shape the roadmap.

• Help customers unlock measurable efficiency gains and support them through key business decisions.

• Manage accounts to drive retention, upsell, and long-term strategic partnerships.

• Collaborate cross-functionally with product, sales, and engineering to ensure customer needs inform development priorities.

What We're Looking For

• 1+ years of experience in customer success, account management, or client-facing roles in SaaS or B2B environments.

• Confident communicator able to engage with C-level stakeholders and build trusted, lasting relationships.

• Proven experience delivering customer onboarding, training sessions, and workshops to drive product adoption.

• Strong analytical and problem-solving mindset — able to understand and communicate complex topics clearly.

• Proactive, empathetic, and motivated to build in a fast-moving startup environment.

• Background or interest in construction, supply chain, or the trades is a plus.

• Native German and fluent English — both are essential for daily customer-facing communication.

• Willingness to travel occasionally for customer visits.

Location

This is a fully on-site role based in Munich, Bavaria, Germany. Remote or hybrid arrangements are not available. Visa sponsorship is not offered.