Customer Success Manager, Corporate
About the role:
Corporate Customer Success Managers protect and grow PetDesk's largest customer segment: multi-location veterinary groups. As the primary relationship owner for a portfolio of about 750 corporate accounts, the Corp CSM builds consultative, trusted-advisor relationships at two levels: with corporate and regional leadership on group-wide priorities and with clinic teams on day-to-day adoption. Corp CSMs work hand in hand with Strategic Account Managers (SAMs), who lead the commercial relationship, and they manage a high volume of relationships with the rigor of a much smaller book. They live PetDesk's value of customer excellence daily, keeping the customer at the center of every decision, even at scale. The role is also a proven launch point, with Corp CSMs regularly growing into other roles across PetDesk.
Apply if you're excited to:
- Build and execute adoption plans that translate corporate and regional priorities into clinic-level action
- Monitor account health to spot risk early, and drive mitigation plans before issues escalate to corporate leadership
- Surface expansion and upsell signals to your SAM partners, contributing to revenue growth across your portfolio
- Design and deliver enablement training that turns product adoption into measurable clinic outcomes
- Lead regional webinars and business reviews that demonstrate PetDesk's value to clinic owners, managers, and corporate leaders
- Partner with Marketing to develop case studies and generate referrals that fuel new business
- Represent the voice of the customer internally, translating frontline trends into feedback that shapes Support, Product, and Marketing priorities
- Travel up to 15% (typically 1–3 trips per year) to build and deepen regional customer relationships
About you:
- 3+ years as a Customer Success Manager, ideally managing a large, diverse portfolio of multi-location or enterprise accounts
- Track record of using account health data to prioritize proactively rather than reactively
- Skilled at translating data into a clear, business-relevant narrative for both customers and internal stakeholders
- Confident and polished in presenting to groups, with a style that lands with non-technical audiences
- Tactful and poised under pressure; thrives in cross-functional, fast-moving environments
- Experience with Salesforce, ChurnZero, or similar CS tools is a plus
- Veterinary industry experience is a plus
Benefits & Perks:
- Medical coverage for employees and dependents (80-90% covered by employer)
- Employer HSA contribution with HDHP
- 401(k) match up to 3.5%
- Dependent Care Flexible Spending Account (FSA)
- Dental & Vision coverage available
- Basic Life and AD&D Insurance
- Short and Long Term Disability
- Flexible Time Off & 12 Paid Annual Holidays
- Paid Parental Leave
- Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
- $250 Annual Stipend for Learning and Development
PetDesk combines the industry's most user-friendly client engagement tools with the highest-rated pet parent app to simplify your veterinary clinic’s operations while strengthening client relationships.
Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair candidate review from multiple perspectives.
Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.
Skills
As published by lever · 2 questions · 2 written answers
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Other URL
- Describe a time you spotted early warning signs of churn risk in an account before the customer raised any concern themselves. What signals tipped you off, what did you do, and what was the outcome?
- Describe a time you identified the root cause of a customer's problem and solved it in a way that prevented it from recurring, rather than just addressing the immediate symptom. What was the situation, and what measurable outcome resulted (e.g., retention, adoption, time saved, reduced repeat tickets)?