Customer Success Manager

ReportsVault is a legal SaaS platform that helps enterprise organizations streamline complex workflows, including contract management, matter management, vendor coordination, and internal requests.

We are seeking a Texas-based Customer Success Manager to manage client relationships, lead onboarding and product training, support adoption, and ensure a high-quality customer experience. The ideal candidate is a strong communicator who can confidently work with enterprise clients, manage multiple priorities, and coordinate effectively with internal teams.

This position is open only to candidates currently residing in Texas. Candidates outside Texas will not be considered.

Job Responsibilities

• Build and maintain strong relationships with new and existing enterprise clients.
• Serve as a primary point of contact for customer inquiries, support needs, and ongoing communication.
• Manage customer onboarding and support successful platform adoption.
• Conduct product demonstrations, platform walkthroughs, onboarding sessions, and training.
• Understand customer workflows, goals, and requirements to help clients use the platform effectively.
• Manage customer correspondence, follow-ups, action items, and support requests.
• Coordinate with product, engineering, implementation, and internal teams to resolve customer needs.
• Track customer issues and requests through resolution and provide timely updates.
• Prepare and maintain user guides, onboarding materials, training resources, FAQs, and presentations.
• Gather customer feedback and communicate relevant insights to internal teams.
• Maintain accurate records of customer interactions, requirements, feedback, and account information.
• Identify opportunities to improve onboarding, support, adoption, and the overall customer experience.
• Take ownership of additional responsibilities as the company and customer base grow.

Requirements

• Must be currently residing in Texas, USA — non-negotiable.
• Minimum 1 year of experience in Customer Success, Client Success, Account Management, SaaS Implementation, Customer Onboarding, or a similar client-facing role.
• Professional experience in IT, software, technology, or a related industry is required.
• SaaS experience is preferred.
• Experience supporting business or enterprise customers is preferred.
• Excellent written and verbal English communication skills.
• Strong professional email and business communication skills.
• Comfortable conducting product demonstrations, customer meetings, onboarding, and training sessions.
• Ability to explain software, workflows, and business processes to technical and non-technical audiences.
• Strong organization, follow-up, problem-solving, and attention to detail.
• Ability to manage multiple customers, priorities, and requests simultaneously.
• Strong ownership, accountability, and customer-focused mindset.
• Comfortable working in a growing startup environment.

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.