Customer Success Manager
About Us
The best infrastructure is invisible. You only notice it when it fails. For decades, the people responsible for our roads, bridges, and sidewalks have been asked to manage the physical world with tools that can't see it.
CYVL is the Physical AI company changing that. We help governments build infrastructure faster with hardware, software, and AI — turning street-level capture into living intelligence that 500+ cities and towns across the country use to see what's out there, direct the work, and fix problems before they fail.
We believe in a future where infrastructure keeps up with society. Every street, sidewalk, bridge … everywhere. The proof isn't a dashboard. It's a smoother commute, a safer walk to school, public dollars going where they matter most.
We're a fast-moving team in Boston building for the real world. If you believe technology's highest calling is public good, come build with us.
About You
You’re a seasoned Customer Success Manager who knows how to build customer relationships into lasting partnerships and passionate advocates. At Cyvl, you’ll own the full customer lifecycle from onboarding through renewal and play a direct role in shaping how our customers achieve measurable outcomes with our platform. You thrive in a fast-moving startup environment where you’re not just following the playbook, you’re helping write it. If you’re energized by building something from the ground up and love finding smarter ways to work, this role is for you.
Key Responsibilities
Lead customers through the full lifecycle including onboarding, adoption, expansion, and renewal while serving as their trusted advisor and primary point of contact
Engage key stakeholders to define success metrics, track progress, and demonstrate the tangible impact Cyvl is delivering against their goals
Deliver hands-on training, strategic business reviews, and some in-person engagements that deepen relationships and drive advocacy
Manage the full renewal cycle and identify expansion opportunities across your book of business
Partner cross-functionally with Product and Marketing on discovery sessions, case studies, and customer events
Qualifications
Required:
4+ years of Customer Success experience, with a proven track record managing a large book of business and some high-touch customer relationships
Demonstrated ability to lead strategic customer interactions including onboarding, QBRs, and renewal cycles
Strong analytical mindset; you use data to spot trends, measure impact, and uncover expansion opportunities
Builder mentality; excited to help establish CS processes and playbooks in an early-stage startup environment
AI-first approach; you actively leverage AI tools to work more efficiently and maximize high-impact customer moments
Exceptional communicator, equally effective in writing, on a call, or in the room
Nice to Have:
Experience working with local governments, municipalities, or public sector organizations of varying sizes
Familiarity with infrastructure, field operations, or GIS-adjacent technology
What We Offer
Comprehensive health, dental, and vision coverage
401(k) with immediate vesting
Generous PTO, paid parental leave, and flexible work options
Annual professional development stipend
Team events, referral bonuses, and a collaborative, growth-focused culture
Our Values
At CYVL, the technology we build directly impacts the roads people drive on, the sidewalks their kids walk to school on, and the infrastructure that keeps communities running. We move fast, we care deeply — about the work, about our customers, and about each other. This is a team where trust isn't a talking point, it's how we operate.
Our values guide how we operate:
Real - authentic, transparent, focused on solving real problems with simple, effective solutions.
All Out - bold, driven, and committed to delivering results that matter.
Accelerating with Intention - always learning, growing, and moving with intention.
Reliable - we follow through and deliver at a consistently high bar.
Empowering - we lift each other up and help governments build infrastructure they can be proud of.
Read More About Us
Learn about our startup journey
Learn what we are doing
Learn about our customers
Together, we stay curious, learn quickly, and keep raising the bar. If you want to grow, make an impact that truly matters, and be part of a team that’s shaping the future of public infrastructure, you’ll feel right at home at Cyvl.
At Cyvl, we welcome diversity in all forms. We do not discriminate based on race, color, religion, sex, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic.