Customer Success Manager (CZ)
Location: Prague
Format: 50% Remote + 50% offline client meetings in the city of your location
Language Requirements: Czech or Slovak language at a native or C1 level + English (B2+)
About us:
Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.
With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe.
[Forbes about Choice]
We are looking for a business-oriented Customer Success Manager to join our team. Your mission is to be a strategic partner for our key clients, helping them grow their revenue while ensuring long-term retention and expansion of our services within their business.
Key Responsibilities:
By applying for this position, you consent to the processing of your personal data by Choice for recruitment purposes in accordance with the GDPR.
Format: 50% Remote + 50% offline client meetings in the city of your location
Language Requirements: Czech or Slovak language at a native or C1 level + English (B2+)
About us:
Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.
With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe.
[Forbes about Choice]
We are looking for a business-oriented Customer Success Manager to join our team. Your mission is to be a strategic partner for our key clients, helping them grow their revenue while ensuring long-term retention and expansion of our services within their business.
Key Responsibilities:
- Manage and grow long-term relationships with existing key clients.
- Monitor client financial metrics to detect risks early and provide actionable growth recommendations.
- Advise clients on product best practices to help them achieve their specific business goals.
- Drive upselling and cross-selling initiatives to increase average deal value.
- Focus on client retention and proactively work to reduce churn rate.
- Resolve strategic issues in a win-win manner, acting as a business consultant rather than technical support.
- Collaborate with internal teams to align product development with client needs.
- Native/C1 level in Czech or Slovak and upper-Intermediate English (B2+).
- Based in Prague and ready for on-site client meetings.
- Strategic thinker with a business-oriented mindset and long-term focus.
- Proven experience as a Customer Success Manager, Account Manager, or in a similar client-growth role.
- Strong track record in upselling, cross-selling, and maintaining high retention rates.
- Ability to understand client financials and communicate effectively in business terms.
- Proactive in identifying risks and implementing solutions before they become critical.
- Competitive compensation based on your experience and results.
- Regular performance reviews and clear career growth opportunities.
- Direct influence on internal processes and the opportunity to shape our CS strategy.
- Work in an international product company with a supportive and healthy culture.
- Flexible working hours and full freedom in planning your day.
- Dynamic environment with zero micromanagement and plenty of room for initiative.
- Stability and growth in a fast-scaling European food-tech leader.
- Vibrant team culture with frequent team events and a professional international community.
By applying for this position, you consent to the processing of your personal data by Choice for recruitment purposes in accordance with the GDPR.