Customer Success Manager DACH 12 Months Contract (all genders)

Join our dynamic team as a Customer Success Manager. Drive customer success by managing key accounts and fostering robust relationships. Your role ensures that customers maximize their investment and achieve business goals through our platform., Own customer renewal and product expansion, ensuring maximum value. Act as a customer advocate to leverage all services for success. Support C-level stakeholders and help turn their vision into actionable roadmaps. Develop in-depth understanding of customer needs and align our features and benefits. Proactively identify and mitigate customer risks with tailored plans. Promote full license utilization, identify new opportunities, and collaborate with sales for growth. Foster networks between customers, partners, and Lucanet to align and advance strategic direction., Degree in Business Administration or related field with relevant experience. Experience in B2B customer development, preferably in a SaaS environment. Ability to thrive in a fast-paced, multi-tasking environment. Experience with CRM/CSM tools (e.g., Salesforce, Planhat) is essential. Project management experience is a plus. Fluent in German (C1) and proficient in English (B2). Must have the legal right to work in the country of employment., Customer Success, 1. TA Screening 2. Hiring Manager interview 3. Head of Customer Success interview

Fähigkeiten

Projektmanagement, Kundenbindung, Kundenbetreuung, Kommunikation, B2B