Customer Success Manager - Dammam
Description
About MoonTech
MoonTech is an agentic AI company for creator commerce built for guaranteed conversions, not promises Operating as an autonomous closed-loop system, MoonTech replaces legacy platform tools and superficial metrics (like reach and impressions) with a crew of 7 specialized AI agents (Moon AI) that manage the full campaign lifecycle from client brief and creator matching to live execution, real-time ad optimization, and verified sales attribution
Role Overview
A Customer Success Manager to own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team. This role requires someone who can independently manage revenue-driving accounts, understand campaign models and internal processes, and translate client needs into structured product and process improvements.
Responsibilities
Account Ownership & Relationships
Own performance-driven accounts: manage performance and influencer marketing accounts focused on ROAS and commercial outcomes.
Build strategic relationships: develop strong client relationships and align account strategies with business goals.
Performance Optimization & Growth
Drive optimization: improve campaign performance, ROAS, and account efficiency.
Lead retention and growth: develop growth plans, improve retention, and identify upselling opportunities.
Product & Cross-Functional Collaboration
Translate client needs into solutions: partner with Product to turn client requirements into actionable inputs.
Drive cross-functional alignment: coordinate with BI, Operations, Finance, Influencer, and Product.
Improve workflows: identify process gaps and proactively drive improvements.
Analytics & Reporting
Analyze performance: interpret dashboards, campaign data, and key performance metrics.
Identify opportunities: spot performance gaps and translate insights into actionable recommendations.
Operational Excellence
Own execution end-to-end: take accountability for account performance and client satisfaction.
Operate independently: manage priorities, solve problems, and deliver results with minimal supervision.
Qualifications
5–7 years of total experience, including 3+ years in Account Management or Customer Success.
Experience managing performance-based accounts in e-commerce, SaaS, marketplaces, or similar environments.
A background in performance marketing, influencer marketing, affiliate, or agency + product environments.
Experience with SaaS or tech platforms and cross-functional collaboration.
Strong analytical skills and data literacy.
Strong ownership, accountability, and ability to operate with minimal supervision.