Customer Success Manager

Responsibilities:

• Manage and strengthen relationships with assigned key accounts.
• Drive customer engagement, retention, and long-term partnerships.
• Identify upselling and cross-selling opportunities within existing accounts.
• Conduct regular business reviews and ensure high customer satisfaction.
• Coordinate with internal teams to deliver seamless client experiences.
• Resolve client concerns proactively and maintain strong stakeholder relationships.
• Track account performance, renewals, and revenue growth.
• Achieve assigned revenue and account growth targets.

Requirements:

• 3-6 years of experience in Key Account Management, Customer Success, Client Relationship Management, or B2B Sales.
• Strong communication, negotiation, and stakeholder management skills.
• Proven ability to build long-term client relationships.
• Experience in EdTech, Education, or B2B businesses is preferred.
• Self-driven, customer-centric, and result-oriented mindset.