Customer Success Manager, Emerging Vertical 客戶關係經營經理 (獎金另計)

inline is a software startup focused on helping restaurant clients manage reservations and resource allocation. Our client base includes leading chain brands, Michelin-starred restaurants, shopping malls, and busy physical stores, and we’ve expanded to other appointment-based industries like retail and aesthetics. We also collaborate with tech platforms, social applications, and various media services to increase exposure and business opportunities for inline clients.

Our team is expanding operations in major cities worldwide, including Tokyo, Hong Kong, Singapore, Kuala Lumpur, Vancouver, Melbourne, Sydney, and multiple cities in the United States1.Job Description: Customer Success Manager (Non-Restaurant Industry)We are seeking a proactive, energetic, and results-oriented Customer Success Manager.

This role requires embracing challenges and continuous growth in a fast-paced environment. As a Customer Success Manager, you will work closely with non-restaurant partners, customer support teams, revenue operations, product, sales, marketing, and operations departments to manage and optimize customer relationships, creating maximum value for inline and our clients.

【What You Will DO】：

• Serve as the primary point of contact between the company and non-restaurant clients
• Establish and maintain long-term, stable customer relationships
• Communicate regularly with clients to understand their needs and feedback

Product Implementation and Training:

• Assist clients in smoothly implementing our reservation system
• Provide comprehensive system usage training for clients
• Develop customized best practice solutions

Customer Success Strategy:

• Develop and execute customer success strategies to improve customer satisfaction and renewal rates
• Analyze customer usage data and propose improvements
• Help clients fully utilize system features to achieve business goals

Problem Solving:

• Respond to and resolve client inquiries and issues promptly
• Collaborate with the technical team to handle complex technical problems
• Collect customer feedback to drive product improvements

【Preferred Experience & Personal Traits】：

• 2+ years of experience in B2B sales, customer success management, strategy, operations, entrepreneurship, or related fields preferred
• Innovative thinking, willingness to experiment and take risks in bold decision-making
• Excellent communication and interpersonal skills
• Problem-solving ability and analytical thinking
• Proficiency in CRM systems and office software
• Familiarity with SaaS products and reservation systems preferred
• Experience in retail or other service industries preferred.