Customer Success Manager, Enterprise - Unity

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager, Enterprise - Unity based in United States.

This is a strategic customer success role focused on managing a portfolio of high-value enterprise accounts and maximizing their long-term value.
You will own customer success strategies that strengthen satisfaction, adoption, retention, renewals, and expansion.
Working closely with legal, finance, IT, and other stakeholders, you will align platform capabilities with complex business objectives.
You will act as a trusted advisor, helping customers adopt best practices and identify opportunities to optimize their operations.
Internally, you will serve as a strong voice of the customer while partnering cross-functionally to resolve challenges and improve delivery.
The role also offers opportunities to influence best practices, support scalable programs, and contribute to team development.
It is an ideal environment for an experienced customer success professional who enjoys solving complex problems and creating measurable enterprise impact.

• Customer Success & Retention: Own success strategies for a portfolio of enterprise customers, driving satisfaction, retention, account health, and growth while proactively identifying risks and implementing mitigation plans.
• Strategic Account Management: Build trusted relationships with key customer stakeholders and act as a strategic partner and advocate, ensuring internal priorities remain aligned with customer objectives.
• Product Adoption: Drive adoption through scalable enablement programs, training sessions, and best-practice guidance, helping customers maximize the value of their SaaS solutions.
• Customer Advisory: Serve as a thought partner on industry trends, operational best practices, and optimization opportunities, translating customer challenges into actionable recommendations.
• Problem Solving: Take ownership of complex customer and internal issues, coordinating the right stakeholders and driving solutions through to completion.
• Cross-Functional Collaboration: Partner with internal teams to deliver seamless customer experiences, improve processes, and ensure customer needs are effectively represented across the organization.
• Operational Excellence: Develop and share best practices that improve the quality, efficiency, and scalability of customer success processes while maintaining a personalized customer experience.
• Team Contribution: Support onboarding and interviewing activities, share expertise with colleagues, and help establish a high standard for technical and customer success excellence.

Requirements

• Experience: 5+ years of professional experience in Customer Success, Account Management, or Implementation, ideally within consulting, SaaS, or software environments.
• Industry Knowledge: Experience with legal technology is a plus, as is familiarity with legal operations and the needs of Legal, Finance, and IT stakeholders.
• SaaS Expertise: Strong understanding of SaaS business models, customer success practices, and relevant business metrics.
• Enterprise Stakeholder Management: Proven ability to work effectively with multiple stakeholders and build trusted relationships across complex organizations.
• Startup Experience: Experience working within a lean or growing Customer Success organization where adaptability, ownership, and initiative are essential.
• Strategic Thinking: Ability to translate customer challenges and business objectives into practical recommendations that drive adoption and measurable value.
• Communication: Excellent written, verbal, presentation, and relationship-building skills, with the confidence to advise senior customer stakeholders.
• Problem Solving: Highly proactive, organized, and comfortable navigating ambiguity while taking ownership of customer outcomes.
• Collaboration: Strong cross-functional mindset and ability to influence internal teams without relying solely on formal authority.
• Education: A bachelor's degree is preferred.

Benefits

• Base salary: $92,500–$115,000 annually, depending on skills, education, experience, and location.
• Commission: Target commission opportunity of 20% of base salary.
• Bonus: Eligibility for an annual discretionary bonus.
• Health coverage: Three medical plan options, plus dental and vision coverage.
• HSA support: Employer contributions to an HSA for employees enrolled in the HDHP plan.
• Retirement: 401(k) with a 100% match on the first 3% of employee contributions and 50% on the next 2%.
• Time off: Flexible PTO, 7 sick days, and 9 paid company holidays annually.
• Family support: Paid leave for birth parents, non-birth parents, and caregivers, plus surrogacy and adoption reimbursement.
• Insurance: 100% employer-paid life and disability insurance.
• Additional coverage: Optional hospital indemnity, critical illness, accident, and pet insurance.
• Tax-advantaged accounts: Healthcare FSA, HSA, and dependent care FSA options.
• Community engagement: One paid volunteer day each year.
• Work environment: Remote-first work environment with opportunities to contribute to a growing, AI-focused organization.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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