Customer Success Manager, Exposure Management
- Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.
- Serve as the primary liaison for Exposure Management's clientele across the Americas, ensuring optimal satisfaction and value realization.
- Champion customers' interests within Exposure Management, influencing product direction and enhancements.
- Lead customer engagement initiatives, emphasizing the value proposition of Exposure Management's offerings.
- Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.
- Spearhead internal process enhancements tailored to customer requirements.
- Gather and channel customer feedback, reinforcing their voice within Exposure Management's framework.
The Customer Success Manager will report directly to the CSM Team Leader and play a pivotal role in this global expansion strategy, positioning us as the premier cyber intelligence provider globally.
Requirements:
- Minimum of 6 years in a customer-centric role within B2B sectors.
- Comprehensive understanding of the cybersecurity landscape.
- 4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.
- Bachelor’s degree in engineering or a relevant discipline.
- Prior experience in account management and/or commercial roles.
- Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers).
- Proficiency in English (Speaking, Reading, Writing) is essential
- Applicants must be legally authorized to work in Mexico without the need for current or future employer sponsorship.
EOE M/F/Veterans/Disabled