Customer Success Manager for a Management Consulting Company
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MRF: 544986
Is This YOU? Then We Want to Meet You!
Are you a proactive Customer Success/Account Manager who thrives at the intersection of client strategy, technical execution, and digital marketing? If you excel at transforming high-level goals into clear deliverables, leading weekly client meetings, and collaborating with partner vendors, this role is built for you. We are looking for a confident communicator with an analytical mindset to drive client satisfaction, manage Asana workflows, and oversee projects across web, CRM, and branding initiatives.Who We Are:
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.Job Details:
- Hiring Budget: 1500 USD
- Schedule: Full-Time - Monday to Friday 9a-6p EST.
- Work Type: Full-time
Requirements
- Proven experience as a Customer Success Manager, Account Manager, or similar role focusing on digital marketing initiatives.
- Strong technical foundation across digital marketing platforms and tools, including CMS (WordPress, Shopify, etc.), CRM systems (HubSpot, Salesforce), email marketing (Klaviyo, Mailchimp), and branding projects.
- Hands-on proficiency with project management tools, specifically Asana, to manage tasks, timelines, and cross-functional teams.
- Exceptional communication skills with demonstrated experience building long-term relationships and presenting to business decision-makers and product managers.
- Strong analytical skills with hands-on experience using Google Workspace (Google Sheets, Google Docs, Google Slides) to build monthly/quarterly reports and interpret performance data.
- Familiarity with web development concepts, cloud infrastructure basics, and project management methodologies (Agile and Waterfall).
- Proven ability to navigate ambiguity, prioritize multiple parallel initiatives, and drive progress independently without step-by-step guidance.
- Excellent attention to detail, problem-solving ability, and high organizational standards in a fast-paced remote environment.
What you'll do
- Client Relationship Management: Lead weekly client meetings, capture actionable notes, serve as the primary point of contact, and build long-term relationships aligned with client digital marketing goals.
- Technical Project Management: Use Asana to structure, track, and execute deliverables across website launches, branding updates, email campaigns, and CRM integrations.
- Vendor & Cross-Team Coordination: Align internal teams, external vendor partners, and client decision-makers to keep deliverables on schedule and resolve roadblocks quickly.
- Reporting & Performance Analysis: Analyze campaign metrics, website traffic, and engagement data to create and deliver comprehensive monthly and quarterly performance reports using Google Workspace.
- Process Improvement & Account Growth: Identify opportunities for service expansion, maintain accurate client records, and contribute to internal best practices.
Success looks like
- Seamless Project Delivery: Projects across web, CRM, and email marketing consistently hit target milestones and deadlines within Asana.
- High Client Engagement & Satisfaction: Client communications are handled proactively, with clear follow-ups established after every weekly meeting.
- Data-Driven Reporting: Monthly and quarterly performance reports are delivered accurately on time, offering clear, actionable insights to clients.
- Effective Vendor Collaboration: Vendor activities and internal execution align cleanly with overarching client strategy and project timelines.