Customer Success Manager

You will guide customers to adopt and realize value from the DevSecOps platform. You will act as a trusted advisor on Git, branching strategies, software development lifecycle practices, continuous integration, continuous deployment, and DevSecOps. You will lead workshops, establish regular customer touchpoints, monitor customer progress, translate product-usage data into actionable recommendations, and coordinate with internal stakeholders to support customer success plans.

Responsibilities

• Build and maintain trusted advisor relationships with assigned customers across APJ.
• Provide deployment guidance, operational best practices, and support for establishing a GitLab Center of Excellence.
• Lead and participate in workshops on using GitLab across the software development lifecycle.
• Measure and monitor customer progress against critical performance indicators.
• Turn product usage data into actionable recommendations that support adoption and expansion.
• Establish and manage regular customer touchpoints to review objectives and adjust plans.
• Collaborate with Product Management, Engineering, Sales, and Professional Services on issue resolution, feedback, and success plans.
• Contribute regional insight from APJ customer engagements.

Requirements

• Experience in a customer-facing post-sales role focused on adoption, value realization, and customer advocacy.
• Background in customer success, professional services, technical account management, or a related customer-facing function.
• Ability to understand and discuss Git, branching strategies, and version control workflows.
• Knowledge of the software development lifecycle, development pipelines, and tooling.
• Familiarity with continuous integration, continuous deployment, and DevSecOps practices.
• Ability to translate product usage data and technical details into actionable insights for technical and executive stakeholders.
• Ability to build trusted advisor relationships, facilitate workshops, and guide operational change.
• Must be based in Australia and have full working rights in Australia.

Benefits

• Health, financial, and well-being benefits
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity compensation and Employee Stock Purchase Plan
• Parental Leave