Customer Success Manager

About The Role The Customer Success Manager is responsible for managing and developing a portfolio of existing Hosting.com customers. The role focuses on understanding who our customers are, what they use Hosting.com for, how satisfied they are, where risks exist, and where opportunities for retention, upsell, cross-sell, or infrastructure expansion may exist. The CSM acts as the customer relationship owner and internal voice of the customer. A key part of the role is to build account intellige…