Job Description: VCSM (Virtual Customer Success Manager)

Job Overview:

We are looking for a detail-oriented VCSM Executive responsible for analyzing website performance, aligning content with monthly marketing themes, and creating data-driven strategies to improve engagement and conversions. The role requires a mix of analytical thinking, content planning, and basic technical understanding of websites and CMS platforms.

Key Responsibilities:

· Analyze dealer website performance based on monthly marketing themes and campaigns

· Create monthly website strategy plans based on insights from website data, user behavior, and performance trends

· Identify opportunities to improve lead generation, engagement, and conversion rates

· Review website pages and suggest improvements to enhance user experience and journey

· Monitor and interpret basic Google Analytics data (traffic, bounce rate, user flow, etc.)

· Provide actionable recommendations based on analytics insights

· Ensure basic SEO best practices are followed (meta tags, page structure, indexing basics) if needed

· Monthly reporting through our internal CMS or through decks

Required Skills & Qualifications:

· Understanding of Google Analytics and website performance metrics

· Ability to derive insights and build monthly strategies from data

· Basic knowledge of HTML, CSS, and website structure

· Strong analytical and problem-solving skills

· Good communication and stakeholder coordination abilities

· Attention to detail and ability to manage multiple dealer accounts

Preferred Qualifications:

· Experience in website digital marketing

· Basic knowledge of SEO and analytics

· Exposure to automotive/dealer websites (added advantage)