Customer Success Manager
Posted Updated
Description
- You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology
- Help our clients understand their needs and which of our features and products best match their goals and expectations
- Make sure our clients are utilizing our technology at their best so that we can fully provide them with our world-class service. You’ll monitor and facilitate the customer’s adoption of our technology
- Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary
- Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization
- Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
- Establish a trusted adviser relationship that ensures our customer’s overall satisfaction with our services and technology
- Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues
- Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap
- A university degree in Business, Marketing, Engineering, or related fields
- Solid understanding of basic web concepts and digital marketing
- Passion for testing, measuring, and improving outreach and follow-up effectiveness
- Show us that “you’ve got what it takes” to collaborate and build strong relationships with customers, especially at the executive level
- Be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients
- Solid verbal and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world!
- Superior project and time management skills. A keen eye for detail is a plus!
- Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance
- The ability and flexibility to work in a fast-paced startup environment
- To have, to some extent, digital marketing–related experience in a customer-oriented position