Customer Success Manager / IT Project Support (m/f/d)
We are looking for a communicative person with a technical mindset to join our team — someone who helps customers get the most out of our products.
Your responsibilities
- Customer onboarding and ongoing support (primarily in English)
- Technical support and troubleshooting for product-related questions
- Customer training and knowledge transfer
- Close collaboration with Sales and Support
- Involvement in IT projects in the customer environment
What you bring
- Excellent English skills (C1+)
- Completed IT education or equivalent professional experience
- Strong communication skills, empathy, and a structured way of working
- Technical understanding and a genuine willingness to learn
Why PTM?
- International exposure: With customers in 80+ countries, you'll work with real global players every day.
- Team culture: As a family-owned company, we value collaboration, flat hierarchies, and an open environment.
- Personal growth: We actively support you in building new skills and developing professionally.
- Flexible working: Flexitime model and home office options — so you can work the way you work best.
Salary is based on qualifications and experience, with the collective agreement ST1 as the baseline.