Customer Success Manager

Job Duties:
• Track and own Client Success metrics, client satisfaction, response times, and reference statuses
• Onboarding new accounts
• Reaching out to leads
• Provide continued client support and marketing strategies
• Provide digital strategy and guidance to improve clients marketing performance and online visibility
• Ensure client retention and satisfaction while actively monitoring client health metrics
• Drive cross-functional initiatives that will improve the overall client experience
• Implement client success best practices in a variety of use cases and industry verticals
• Conduct regular account reviews and marketing launch meetings to celebrate positive outcomes and identify opportunities for growth
• Ensure sure clients are 100% satisfied!

Qualifications
• 3+ years of advertising agency experience
• Minimum of 1 year as an Account Manager (where you were responsible for your clients’ relationship and success)
• Digital marketing and web design project experience
• Expert-level fluency with Google Suite
• Ability to prepare clear and concise client-ready documents including strategy briefs and SOWs
• Strong analytical skills with proven ability to demonstrate interpretation capabilities
• Outstanding organizational, communication, and presentation skills
• Strong client relationship and interpersonal skills who demonstrate empathy and commitment to the client and the agency team

All your information will be kept confidential according to EEO guidelines.