Customer Success Manager
About the Role LiaHia is a reverse‑recruiting agency supporting jobseekers across the U.S. As a Customer Success Manager, you will be the primary point of contact for clients — ensuring smooth onboarding, weekly updates, expectation management, and coordination between coaches and recruiters. This role is ideal for someone who communicates clearly, manages details well, and enjoys supporting clients.
Responsibilities
Client Onboarding — Guide clients through setup, expectations, and workflow.
Weekly Updates — Provide structured progress reports.
Expectation Management — Ensure clients understand timelines and deliverables.
Issue Resolution — Handle concerns and escalate when needed.
Team Coordination — Work with Reverse Recruiters, Coaches, and Operations.
CRM Management — Maintain accurate client records.
Requirements
2–4+ years in client/ customer success, account management, customer support, or recruiting coordination
Excellent English communication
Strong organizational skills
Experience with CRMs or project management tools
Compensation & Hours
$8–$12 USD/hr
Hours vary based on client load
Hours are not guaranteed
Freelance / contractor role