Customer Success Manager

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Localytics offers the most analytics and marketing platform for mobile, apps and web, giving brands the tools they need to create great mobile experiences for their customers. We’re proud to have many of the largest and most respected publishers as customers, including AT&T, Dow Jones, eBay, Fox, Salesforce, Microsoft, Qualcomm, Rue La La, The New York Times and thousands more.

We're growing rapidly and adding positions in multiple functional areas. Our culture and size give everyone the opportunity to make a substantial impact and grow and succeed with the company. If you're interested in joining us, please send an email explaining why you are a perfect fit for our team, your desired position, and your résumé.

About This Position

We are looking for someone who is passionate about making customers happy. As a Customer Success Manager, you will build strong relationships with our existing customer base taking point on all of their needs and ensuring that they get value out of their relationship with Localytics.

This role requires experience owning customer relationships and the ability to communicate effectively to external and internal teams. The Customer Success Manager must have a passion for mobile analytics and marketing as well as a strong desire to work in a fast-paced start-up team environment.

Responsibilities

• Own the happiness and retention for a group of existing Enterprise customer accounts
• Maintain a productive relationship with customers via email, phone, and in person visits to ensure satisfaction and reaffirm the benefits of Localytics’ solutions and services
• Become an expert in the Localytics platform and drive adoption of existing and new features among customer accounts through consistent training and education
• Work closely with Sales to identify and assist with client upsell opportunities
• Act as the customer advocate internally, providing valuable customer platform feedback to our Product Management and Engineering teams
• Manage customer activity with CRM tools with carefully executed follow-up internally and externally to provide closure on any open client issues, questions or objections

Requirements

• 3+ years of experience in a post-sales role (Account Management, Customer Success, or Client Services)
• Experience working at an Internet, Mobile, and/or SaaS company Excellent customer-facing skills
• Articulate and effective written and oral communication skills Superior time management and organization skills

Bonus Skills

• Experience with digital analytics and marketing
• Experience with sales and marketing automation tools

Compensation

• Competitive salary with retention and solution up-sell based bonuses
• Benefits package
• Opportunity to earn company equity

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