Customer Success Manager

Logile | Bhubaneswar (Onsite) | Aligned shift (US time zone)

About Logile

Logile is a leading provider of AI-powered labor planning, workforce management, and store execution software, used across thousands of retail locations in North America, Europe, Australia, and Oceania. Our platform helps retailers boost profitability and service quality through smarter forecasting, scheduling, and store operations. Learn more at .

Why This Role Matters

Logile is growing its Customer Success team and hiring CSMs to develop long-term relationships with our retail workforce management customers. You will play a critical role in building strong relationships with our customers, ensuring they realize maximum value from our solutions, and driving long-term satisfaction and retention. You will work closely with cross-functional teams to align Logile’s offerings with customer goals, becoming a trusted advisor and advocate for their success.

What You'll Do

• Build trust-based relationships with key stakeholders across your customer portfolio

• Drive adoption, monitor health scores, and proactively prevent churn

• Own renewals for your accounts and partner with Account Managers on expansion

• Run QBRs/EBRs, manage escalations, and act as the customer's internal advocate

• Collaborate with Product, Support, and Implementation to close feedback loops

• (Sr. CSM) Mentor junior team members and help shape CS playbooks and processes

What Success Looks Like

To drive customer retention, expansion, adoption, and advocacy by owning the full post-sales lifecycle while acting as the voice of the customer within the organization.

What You Bring

• 4–12 years in Customer Success, Account Management, or a client-facing SaaS role

• Retail industry experience preferred

• Experience with Workforce Management software is a plus, not required

• Comfort managing renewals, escalations, and executive-level relationships

• Strong communication and problem-solving skills

• Bachelor's degree in any field

Good to Know

• Shift: Overlapping US working hours – US time zone coverage

• Location: Onsite at our Bhubaneswar office

• Benefits: Shift allowance, meal subsidy/cab drop for shifts after 4 PM, cab pickup for shifts after 8 PM

• Compensation benchmarked against the best in industry and job location.