Customer Success Manager (m/f/d)
Posted Updated
Description
- Act as day-to-day contact for assigned customers – clear, structured, and solutions-focused.
- Manage orders across the full lifecycle – from quotation to after-sales via SAP and ticketing tools.
- Keep your customers transparently updated with accurate documentation and communication.
- Track and manage KPIs (CM1, CM2, cash flow, forecasts, delivery performance).
- Spot potential disruptions early – and coordinate efficient solutions with TPM, Planning and CB.
- Plan and oversee customer success initiatives – aligning goals, milestones and deliverables.
- Professional in customer service, account management or order operations – ideally in a technical or industrial setting.
- Hands-on knowledge of SAP, CRM and ticketing platforms.
- Clear communicator, structured mindset and high resilience under pressure.
- Strong organizational skills and the ability to prioritize in fast-paced environments.
- Fluent in English and Italian (written and spoken), German is a plus.
- Flat hierarchies, direct communication, and a backbone of integrity, courage, responsibility.
- A fast-moving environment where momentum is not lost in approval loops.
- Collaborate with colleagues and customers across countries, industries, and perspectives.
- A workplace shaped by technology, curiosity, and continuous improvement.
- Challenges with scale, depth, and enough complexity to keep you learning.