Customer Success Manager-Mumbai

About Company

Eazy is an 18-year-old enterprise technology company offering a complete suite of products for manufacturers, including ERP, CRM, DMS, SFA, and loyalty applications. We have a team of over 400 members and serve more than 700 manufacturers across India and abroad. We are a market leader in our product segments and partner with some of the country’s most renowned brands.

Learn more at: www.eazy.ai/eazylife

Role Overview

We are seeking an experienced professional to lead the Sales Force Automation (SFA) function and drive digital sales transformation. The role will focus on streamlining sales processes, strengthening revenue execution, and collaborating closely with Product and Technology teams to optimize the sales lifecycle.

Key Responsibilities

• Serve as the single point of contact (SPOC) for key enterprise accounts.
• Drive adoption and performance of the SFA platform across clients, coordinating with Account Managers.
• Work closely with Account Managers and the Product team to enhance client deliveries.
• Manage and resolve escalations from clients and project teams.
• Track project team performance using dashboards, reports, and analytics.
• Identify opportunities for upselling and revenue growth.
• Provide regular performance insights and reports to senior leadership.
• Lead and mentor regional operations teams to improve product adoption among clients.

Required Qualifications

• 8–12 years of experience in Sales Operations, Sales Technology, or Sales Force Automation roles.
• Experience with enterprise SFA platforms such as FieldAssist, Bizom, Botree, or similar is mandatory.
• Strong understanding of sales processes and revenue operations.
• Proven experience managing teams and working with enterprise accounts.
• MBA or Master’s degree preferred.