Customer Success Manager of Scaled Customers

As the Customer Success Manager of Scaled Customers, you will lead the strategy and execution of a scalable, technology-enabled customer success program aimed at driving product adoption, satisfaction, and retention across our SME customer segment. You’ll focus on delivering exceptional customer experiences through digital touchpoints, leveraging automation, in-app guidance, and data-driven engagement strategies. Experience of leveraging onboarding and engagement tools such as Userpilot, Pendo,…