Customer Success Manager

ABOUT REO

Who we are

is a modern revenue stack for Developer focused companies. We help Developer Tool companies identify which Engineering Teams have an Urgent need for their product and the highest likelihood of conversion. We capture and analyze a wide array of developer activity data from Github, Docs, Docker Installs, Communities, other dev specific sources and convert them to sales signals.

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Great! Now let’s talk about You and this Role! 🙌

🎉 What will you be working on?

• You will own and manage success for named accounts. This means doing everything and anything that they are retained, grow in revenue and find success with . This also includes

  • Owning customer/ account onboarding and setup

  • Working with them to understand their goals and explain how the product helps them in achieving these goals

  • Acting as a product consultant, guiding them with settings and implementations that will be needed for them to achieve their goals

  • Being the key channel of customer feedback. Liaison with various team to see that customers are able to get the desired output.

• You will own customer renewals and up-sales. This means you will:

  • Own expansion revenue from your accounts

  • Own relationships with customers and buyers in the account.

  • Advice them on the right product packages and upgrades they might be needing in their growth journeys

  • Spearhead product adoption within the customer enterprise

👯 Skill we are looking for in this role

• This is a critical role in a fast-scaling environment. We are looking at ambitious Account Managers / CS reps with experience in early stage companies . Few qualities will be preferred however:

  • Past experience of working in an early SaaS startups (2-3 years) or

  • Past VC/ Management Consulting Experience (3-4 years) or

  • Past experience of being in a client facing role

  • Past experience of managing US based accounts

  • MBA from Tier 1 institutes

👯 What qualities we look for in our team members?

While there is no stencil for the type of people we like, there are a few traits that might make a better fit for you. might be a good fit if you:

• Work hard, hands-on and want to grow really fast.

• Care about your work a great deal, find it highly unsettling if the quality of work is even slightly sub-par.

• Execute fast.

• Are hands on (we will not have elaborate reporting structures for the foreseeable future and hopefully ever).

• Are someone people like to work with, low on ego, high on humility

• Have the ability to fail, learn and keep trying till you win. Start-ups are tough and we will not get everything right the first time

• Have a longish view of your career growth and not optimising for the next 1-2 years.