Customer Success Manager, PRO

About Birdeye
Birdeye is the leading agentic marketing platform for multi-location brands.

Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations — from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level — responding to reviews, updating listings, publishing content, and driving conversions.

Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2’s 2026 Best Agentic AI Products list — appearing alongside the world’s leading AI companies. We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.

What You’ll Do

Birdeye is looking for a strategic and high-energy Customer Success Manager to lead and grow our upmarket client base. In this role, you will serve as a trusted advisor, moving beyond initial setup to ensure long-term value realization and retention. You are deeply empathetic to complex business processes and can craft tailored strategies that align Birdeye’s CX platform with each client's unique corporate objectives. Your clients’ success is your primary metric; you are a diligent problem-solver who navigates the post-onboarding journey—including business reviews, renewals, and strategic consulting—with a "whatever it takes" attitude.

As an expert in the CX space, you possess the executive presence to strategize with C-Suite stakeholders and the technical savvy to articulate the Birdeye value proposition at every stage of the customer lifecycle. You are the bridge between our product and our users, using your creativity and passion to transform business needs into measurable outcomes and ensuring that every upmarket partner views Birdeye as an indispensable part of their growth.