Customer Success Manager

About the company

Our client is a fast-growing technology company.

The role

Raydar is recruiting for this role on behalf of our client. Serve as a post-sale partner to customer legal departments, guiding them through setup, adoption and ongoing value from a software product. The role draws on legal operations knowledge and customer success work, with some training, teaching and travel.

What you'll do

- Run onboarding and enablement for customers after the sale so their teams adopt the product well.

- Identify customer challenges and shape tailored projects and workflows that strengthen their operations.

- Expand existing accounts by demonstrating ongoing value and deepening relationships.

- Teach courses and present at conferences to educate customers on features and good practice.

- Work with sales and product colleagues to pass customer insights back into planning.

Requirements

What we're looking for

- At least four years in a legal-adjacent advisory or operations field; a law degree is not required.

- A solid grasp of how in-house legal teams work, including their processes and pain points.

- Consulting or advisory experience, with a track record of managing projects and presenting recommendations to clients.

- Excellent communication skills, with comfort presenting, teaching and building customer relationships.

- Genuine interest in AI tools and willingness to travel about 25% of the time.

- Experience owning implementations from kickoff to go-live, or running 10 or more implementations at once.

- Prior work supporting a legal function in a support, advisory or coordinating capacity.

- Familiarity with how in-house legal departments operate.

- A strong understanding of legal processes and operations.

- Willingness to take part in teaching and training activities.

- A background from a top-tier school.

Benefits

Compensation and benefits

- Base salary: USD 150,000 to 200,000 per year

- Equity

- Medical, dental and vision coverage

- Life and disability insurance

- Retirement plan

- Parental leave

- Paid time off and sick days

- Company holidays

- Performance bonus

- Relocation support

Location and work model

- Remote (US)

- Full-time