Customer Success Manager

About the company

Our client is a healthcare company.

The role

Raydar is recruiting for this role on behalf of our client. Act as the day-to-day contact for a large set of partner accounts, advising them while also growing usage and referrals. The role pairs relationship management with target-driven growth and regular work across internal departments.

What you'll do

- Be the primary point of contact for a broad portfolio of partner accounts, with a heavy weekly cadence of customer conversations.

- Increase referrals and engagement across the portfolio by using each interaction to strengthen the relationship and reach or surpass goals.

- Reply quickly to partner questions and handle delicate situations with empathy.

- Maintain and improve the team's customer success playbook.

- Apply AI-based tooling to streamline routine communications, note-taking and prospecting.

- Collaborate with operations, product, growth and clinical colleagues to resolve issues and share partner feedback.

Requirements

What we're looking for

- Roughly 3 to 6 years of customer-facing experience, with a portion spent at an early-stage company.

- Background in customer success, account management or sales handling a very large number of smaller accounts, around 100 or more, rather than a few enterprise clients.

- Track record of meeting and exceeding quotas in a sales, customer success or business development role, ideally with consumer-facing or B2B2C models.

- Orientation toward expansion and upsell, not only retention.

- Experience setting up processes from the ground up with few resources.

- Comfort asking directly for action while earning the trust of time-pressed contacts.

- A scrappy, data-driven approach and fluency with AI tools.

- A bachelor's degree.

- Based in New York City or willing to relocate, with the ability to be in the office three days a week.

Bonus points

- Experience in EdTech, K-12 or school-facing partnerships.

- A background in mental health.

- A career path moving from business development to account executive to customer success.

Benefits

Compensation and benefits

- Base salary: USD 85,000 to 105,000 per year

- Equity

Location and work model

- New York, NY, United States

- Hybrid, 3 days per week in office

- Full-time