Customer Success Manager
Customer Success Manager (Danish & German)
Join Reform and help create exceptional customer experiences across Europe
At Reform, we believe that exceptional design deserves an exceptional customer experience.
As we continue to grow across Europe, we are strengthening our Customer Success team and bringing more expertise together at our headquarters in Copenhagen. We are looking for a Customer Success Manager who speaks both Danish and German and wants to play a key role in delivering seamless customer journeys across multiple markets.
If you enjoy coordinating complex projects, solving problems, and working with customers in an international environment, we'd love to hear from you.
About the role
As a Customer Success Manager, you will manage customer projects from order confirmation through delivery and final installation.
You will become the central point of contact between customers, sales, logistics partners, production, and installation teams, ensuring that every project is executed smoothly and professionally.
This is a position for someone who enjoys taking ownership, coordinating many stakeholders, and creating structure in a fast-paced environment.
Your responsibilities
Who are you?
You are structured, proactive and genuinely enjoy helping customers while keeping multiple projects moving simultaneously.
You communicate confidently with both customers and colleagues and thrive in an international organization where collaboration is essential.
We imagine you:
About Reform
Reform creates kitchens and storage solutions in collaboration with some of the world's leading architects and designers.
With showrooms across Europe and the United States, we combine Scandinavian craftsmanship with international design to create products that are both functional and beautiful.
As a certified B Corp, sustainability, responsibility and long-term quality are integrated into everything we do.
What we offer
Practical information
The position is based full-time at our headquarters in Copenhagen Ø.
You will become part of our European Customer Success organisation and report directly to the Head of Customer Success.
We review applications continuously and encourage you to apply as soon as possible.
We look forward to hearing from you.
Join Reform and help create exceptional customer experiences across Europe
At Reform, we believe that exceptional design deserves an exceptional customer experience.
As we continue to grow across Europe, we are strengthening our Customer Success team and bringing more expertise together at our headquarters in Copenhagen. We are looking for a Customer Success Manager who speaks both Danish and German and wants to play a key role in delivering seamless customer journeys across multiple markets.
If you enjoy coordinating complex projects, solving problems, and working with customers in an international environment, we'd love to hear from you.
About the role
As a Customer Success Manager, you will manage customer projects from order confirmation through delivery and final installation.
You will become the central point of contact between customers, sales, logistics partners, production, and installation teams, ensuring that every project is executed smoothly and professionally.
This is a position for someone who enjoys taking ownership, coordinating many stakeholders, and creating structure in a fast-paced environment.
Your responsibilities
- Manage customer projects throughout the entire order and delivery process
- Support customers across the Danish and German markets
- Coordinate deliveries with transport partners and installers across Europe
- Handle customer enquiries and resolve issues professionally and proactively
- Coordinate service cases and claims until resolution
- Collaborate closely with Sales, Production,Logisticsand Installation teams
- Ensureaccurateadministration of orders,deliveriesand project timelines
- Continuouslyidentifyopportunities to improve customer processes and internal workflows
Who are you?
You are structured, proactive and genuinely enjoy helping customers while keeping multiple projects moving simultaneously.
You communicate confidently with both customers and colleagues and thrive in an international organization where collaboration is essential.
We imagine you:
- Have experience within Customer Success, Customer Service or Project Coordination
- Speak and write fluent Danish,Germanand English
- Are highlyorganizedwith excellent attention to detail
- Take ownership and naturally follow tasks through to completion
- Remain calm under pressure and enjoy finding practical solutions
- Have experience from kitchens, interiors, furniture,constructionor design industries (preferred but notrequired)
About Reform
Reform creates kitchens and storage solutions in collaboration with some of the world's leading architects and designers.
With showrooms across Europe and the United States, we combine Scandinavian craftsmanship with international design to create products that are both functional and beautiful.
As a certified B Corp, sustainability, responsibility and long-term quality are integrated into everything we do.
What we offer
- A central roleat our international headquarters in Copenhagen
- Responsibility from day one with room to influence processes and customer experience
- A collaborative and ambitious international team
- Bonus scheme, Pension & Health care Insurance
- Employee discount on Reform products
- Opportunities for professional development in a growing international company
Practical information
The position is based full-time at our headquarters in Copenhagen Ø.
You will become part of our European Customer Success organisation and report directly to the Head of Customer Success.
We review applications continuously and encourage you to apply as soon as possible.
We look forward to hearing from you.