Customer Success Manager - SaaS

About the Role:

Are you passionate about helping customers succeed and building long-term relationships?

At LehLah, we're looking for a Customer Success Manager to join our growing team and drive customer success for our SaaS platform, built for brands and influencer marketing agencies.

What you'll do:

- Onboard and enable customers to get the most out of our platform.

- Drive product adoption and customer engagement.

- Build strong relationships with brands and agencies.

- Proactively identify and mitigate churn risks.

- Collaborate with Product and Tech teams to enhance the customer experience.

- Identify opportunities for renewals, upselling, and account growth.

What we're looking for:

- 3-4 years of experience in Customer Success, Account Management, or Client Success within a B2B SaaS company.

- Excellent communication and stakeholder management skills.

- A customer-first mindset with strong problem-solving abilities.

- Experience in MarTech, AdTech, Influencer Marketing, or the Creator Economy will be an added advantage.