Customer Success Manager

Join us as a Customer Success Specialist and become the trusted partner our clients rely on to achieve their goals. You'll drive adoption, build lasting relationships, and uncover opportunities that fuel growth and loyalty. What will you do? Cultivate strong client relationships to ensure contract deliverables are met and desired outcomes are achieved Lead onboarding, adoption, and training initiatives that accelerate time to value for customers Identify expansion opportunities and manage escalations to maintain satisfaction and drive retention Monitor customer health and proactively address concerns to strengthen loyalty and long-term success What are the key skills we are looking for? Customer Success — intermediate level; ensuring clients achieve desired outcomes throughout their journey Customer Orientation — intermediate level; anticipating needs and delivering proactive support Customer Satisfaction — intermediate level; monitoring health metrics and addressing concerns before they escalate Customer Advocacy — intermediate level; championing client needs internally to drive product and service improvements Communication — developing level; articulating value and updates clearly to diverse stakeholders Customer Engagement — developing level; building rapport and maintaining consistent touchpoints Collaboration — developing level; partnering across teams to deliver seamless customer experiences Problem Solving — developing level; resolving issues quickly while maintaining customer trust What qualifications will make you successful? A proactive mindset that anticipates customer needs and acts before issues arise Strong relationship-building skills with the ability to influence and inspire trust Comfort managing multiple accounts and priorities in a fast-paced environment A growth-oriented approach that spots opportunities for expansion and deeper engagement What's in it for me? Join a team that's passionate about delivering exceptional customer experiences Make a direct impact on customer loyalty, retention, and business growth Access ongoing learning and development to advance your career in customer success Enjoy flexible work options that prioritize balance and well-being Bring your passion for customer success to a team that's excited to welcome you — apply today! Rewards designed for you Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page. * Country-specific programs and initiatives may be available. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.