Customer Success Manager

Our client is a Singapore-based Applied R&D company building next-generation robotics — an open-source humanoid platform and the full software stack that powers it, spanning hardware, autonomy, simulation, and infrastructure. They move fast, ship to real hardware, and are scaling a fast-growing user and partner community.

What You'll Do

• Own a revenue target across your account base, covering new business, expansion, and renewals
• Manage the customer journey end-to-end, from first touch and onboarding through adoption, retention, and growth
• Convert community interest and inbound leads into onboarded, active, paying users
• Develop customer stories, case studies, and references to support marketing efforts
• Identify expansion and upsell opportunities, turning satisfied users into growing accounts
• Design and run onboarding, enablement, and lifecycle programs that scale across customer cohorts
• Represent the voice of the customer to marketing, product, and leadership teams
• Monitor adoption, churn risk, and account health across the customer base

Core Key Skills

• 3+ years of experience in customer success, account management, or growth roles with direct ownership of a revenue number
• Proven track record of driving adoption, retention, and expansion in a fast-growing product environment
• Strong relationship-building and storytelling skills that convert users into advocates
• Excellent communication skills, able to engage customers effectively and move them forward
• Comfortable working in a fast-paced, ambiguous, rapidly evolving environment
• Genuine interest in technology, open-source communities, and hardware/robotics

Nice to Have

• Experience at an open-source, developer-facing, or hardware company
• Background bridging customer success with marketing or growth functions
• Experience building community programs or scaling a self-serve customer motion
• Entrepreneurial background (former founder, open-source contributor, or side-project builder)