Customer Success Manager

Who is CEIA USA?

Headquartered in Hudson, OH, CEIA USA is a world leading manufacturer of security screening equipment, specializing in the design, engineering and production of a complete range of devices including: Walk-Through, Hand-Held, Table-Top and Ground Search Metal Detectors, Bottled Liquid Scanners, Non-Metallic Cargo Inspection and Loss Prevention Systems.

CEIA USA provides nationwide sales, service and customer support to public (federal, state and local governments) and private sector customers in North America. Dynamic solutions are the foundation of CEIA USA's commitment to customer satisfaction.

This position ensures that existing K-12 customers are supported, sufficiently trained, screening their students and visitors efficiently, and will be advocates to refer us to other school districts/schools as a result. This position is also responsible for continuous support of on-site and in-person training for assigned accounts.

This position also plans, coordinates, and executes all sales efforts to achieve maximum market share, while maintaining a professional relationship with each customer and all existing K-12 customers. This role may include extensive travel.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Be the voice of the customer for the assigned accounts with the goal of fostering both revenues and customer satisfaction.
• Own the entire technical sales process, from cradle to grave with specific attention to:
  • Meeting with leads, prospects, and existing K-12 customers to identify their needs, demo our devices and propose solutions to ensure a smooth sales process
  • Servicing existing accounts, obtain orders, and proactively look for new accounts
  • Developing proposals and submit quotes through computer software
• Maintains professional and technical knowledge of product.
• Meet sales revenue goals (if set)
• May need to research and execute on requirements for local government sales.
• Support marketing by participating in trade shows and maintaining a CRM database of leads.
• Work with third party distributors to force multiply in designated market or territory.
• Must be comfortable speaking in front of large groups and other speaking engagements.
• Provide continuous support of on-site and in-person training so assigned customers remain proficient and screening efficiently
• May include extensive travel within the assigned territory and to support training, go-lives, and customer sites

Required Qualifications

• Bachelor’s degree in Engineering, IT or science degree
• 2 to 5 years of technical B2B sale’s experience
• Or in lieu of degree, 9 years of technical B2B sale’s experience.
• Technician Certified Training via CEIA USA within 1 year of hire at CEIA USA

Education, Experience, and Knowledge

• Working knowledge: Difference in a WTMD, OPENGATE, Ferromagnetic Detector and Hand Wands.
• General knowledge: Understand active detection vs passive detection.
• Thorough knowledge: What model of detector is applicable to general security, high security, focused security, and K-12 customers.
• Preferably Engineer trained within CEIA USA within 18- 24 months of hire date.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Preferred Qualifications

• Must have thorough knowledge and understanding of Company’s products.
• Previous experience in relevant industry.
• Must be self-directed, motivated and have the ability to multi-task.
• Knowledge of customers and market is required.
• Must possess and maintain a valid driver’s license and passport. Must be able to travel, including extensive travel as required by the assigned territory.
• Technical knowledge of mechanical, electrical, and electronic fundamentals is required.
• Proficient in MS Office Applications
• Clear communication skills with the ability to convert technical concepts into a value proposition for clients

Working Conditions

This job operates primarily in an office environment and is not specifically tied to CEIA USA headquarters. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk and hear.

Specific vision abilities are required by this position that include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

This position requires up to 50-85% travel and may include extensive travel. Frequently travel is outside the local area and overnight. Travel is both domestic and international. Travel includes continuous on-site and in-person customer training.

Supervisory Responsibility

This job has no supervisory responsibility.

AAP/EEO

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.