Customer Success Manager

Responsibilities:

• The full 30-day pilot lifecycle for every client.
• Success scorecards agreed with each client on day one, tracked weekly.
• Pilot health dashboard, kept live and accurate at all times.
• ACV proposals and ROI summaries for conversion calls.
• Monthly rhythm for existing annual contract clients.
• Coordination with the engineering team on integration go-lives and open issues.

Requirements:

• 3 to 4 years in customer success, account management, or implementation at a B2B SaaS company.
• You have managed several accounts simultaneously and know how to keep things from slipping quietly.
• You are a clear, direct communicator in writing and on calls. You prepare before client conversations, not during them.
• You are comfortable working without a lot of hand-holding, and you know when to escalate and when to handle it yourself.
• Familiarity with ATS platforms is a genuine advantage: RecruitCRM, BambooHR, RecruiterFlow, Paylocity, or Manatal. Not required, but it reduces ramp-up time significantly.

Expectation:

• Small team, high ownership, direct access to founders. You will have a documented process to work from on day one, not a blank page.
• There is a clear path to CS Lead as the team grows. Some of the current pilots have integration issues being worked through, which is part of why this role exists.
• If you are looking for a mature, fully built CS operation, this is not it.
• If you want to be the person who builds it, we would like to hear from you.