Customer Success Manager

Enterprise Customer Success Manager

Job Description

Traliant is the expert HR compliance partner that helps reduce people-related risk by reinforcing better employee behavior and ensuring HR compliance. Trusted by more than 14,000 organizations worldwide, Traliant uniquely provides engaging, entertainment-quality content that builds proficiency and is complemented by Traliant’s legal expertise and always-on risk mitigation, with flexible, right-sized solutions for companies of all sizes and industries.

Its solutions include award-winning compliance training, microlearning, policy and handbook services, analytics and continuous learning experiences designed to support always-on HR compliance to mitigate risk. Backed by PSG and recognized on Inc.’s 5000 Fastest-Growing Private Companies list for five consecutive years, Traliant continues to shape the future of HR compliance and workforce readiness.

Key Responsibilities:

• Manage a portfolio of clients, ensuring customer retention and high satisfaction.
• Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention, and continuous showcase of value.
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
• Drive customer interaction across the customer lifecycle to ensure adoption of products, expansion opportunities, and retention.
• Deliver client business reviews to measure progress, assess key trends and emphasize value.
• Work with internal stakeholders to ensure high dollar over dollar renewal rates during both expire and auto renewal anniversaries.
• Manage resolution and escalation of on-going support issues to relevant stakeholders (internal & external)
• Develop up-sell opportunities and partner with account manager
• Build client relationships by fostering partnerships of success. Develop and enhance client Learning Program initiatives and facilitate the resolution of client problems and concerns.