Customer Success Manager (U.S.)

Degree: Bachelor’s degree required

Experience: 3–5 years in SaaS CS or Account Management

Responsibilities:

• Lead onboarding for new U.S. clients

• Conduct quarterly business reviews

• Train sales teams on Hive Perform

• Drive usage and ensure >90% retention

• Identify expansion opportunities

• Serve as senior contact for U.S. customers

• Provide technical and strategic support