Customer Success Manager

Now we are looking for a Customer Success Manager who knows the compliance industry and who will build, keep, and improve strong connections with our customers.

What You Will Be Doing:

• Managing clients on all levels: technical, business, and product and helping them succeed in their goals.
• Managing and growing relationships with Key Clients (stakeholders).
• Identifying opportunities and potential challenges.
• Providing Clients with training and webinars.
• Introducing clients to the new features and handling new feature releases.
• Providing client feedback internally.
• Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative.

About You:

• Prior experience as a Customer Success Manager, Account Manager, Business Developer Manager, Project Manager in Crypto, Fintech, Banking spheres.
• Basic understanding of KYB, KYC, KYT will be a big plus.
• Advanced English, notion of any other language is a big plus.
• Proficiency in Google Sheets / MS Excel.
• Strong analytical skills and proactive approach.

What We Offer:

• Competitive compensation in compliance with your professional expertise, and a bonus program.
• Working with a product that matters. Our technology helps to protect millions of users and many online services worldwide.
• International project. Our team works from offices in Berlin, Limassol, London, and Miami, our customers are spread from Mexico and the USA to Hong Kong, South Korea, and Singapore.
• Remote first company – work from anywhere in the world.
• Paid vacation and sick leave.

Stages of communication:

• Screening HR call.
• Interview (1 hour).
• Interview (1 hour).
• Offer.

Sounds like a great opportunity for your career development? Then go ahead and apply!