Customer Success Manager

Qualifications:

• 4+ years of directly related Customer Success or customer-facing experience
• Bachelor’s degree or equivalent experience
• Knowledge of service delivery concepts, processes and continuous improvement
• Strong client focus and relationship management skills
• A proven ability to curate expansion opportunities within an existing customer base
• Ability to drive value-based conversations across business and technical stakeholders
• An active team player, self-starter and multitasker who can quickly adjust priorities
• Proficiency with the Microsoft 365 suite (Word, Excel and PowerPoint)
• A foundational, sales or business-oriented Cloud, Workplace or Data Center certification is an asset
• AB-900 M365 Copilot & Agent Foundations and AI-900 Azure Foundations certifications are an asset
• Bilingual in English and French is an assetThe well-being of WWT employees is essential.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.