Customer Success Manager
The opportunity
Join Worldline's Customer Success Enterprise team within Merchant Services, where you'll play a key role in managing and growing relationships with our largest enterprise clients. As part of an 8-person team, you'll take ownership of client success, ensuring seamless execution and outstanding service delivery. This is an exciting opportunity to make a tangible impact on customer satisfaction and business growth within a dynamic, international environment.
Day-to-day responsibilities
- Act as the primary point of contact for enterprise clients, building strong, trusted relationships
- Monitor customer health metrics and proactively address risks to retention and satisfaction
- Collaborate with internal teams (Sales, Support, Product) to ensure seamless customer experience
- Drive adoption of products/services by understanding client goals and providing tailored guidance
- Identify upsell/cross-sell opportunities and support renewal processes
Who are we looking for
- Proven experience in a Customer Success, Account Management, or similar client-facing role
- Strong communication and relationship-building skills, with the ability to engage stakeholders at all levels
- Analytical mindset with the ability to interpret customer data and translate it into actionable insights
- Positive, proactive attitude with a genuine drive to find solutions and overcome challenges
- Ability to manage multiple accounts and priorities in a fast-paced, enterprise environment
Perks & Benefits
At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:
- Private medical & life insurance
- MyBenefit Platform
- Holiday allowance
- Public transportation allowance
- Meal allowance
- Annual bonus