Customer Success Manager
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About the role
- At Zynap, we're looking for a Customer Success Manager to own the customer relationship end to end, making sure customers consistently realize value from our platform as we scale.
- You'll be the face and voice of Zynap for your customers, building trusted, long-term relationships with both business and technical stakeholders, while representing customer needs internally across Sales, Product, and Engineering.
- To succeed, you should be a proactive, customer-first CSM who's comfortable in a fast-moving environment, with strong communication skills and the ability to turn customer goals into clear success plans and tangible outcomes.
- Location: Barcelona (city center) · Hybrid. Reports to: Head of Customer Success.
What you'll do
- Own the customer lifecycle, from onboarding and first value through adoption, renewal, and expansion
- Drive product adoption and ongoing engagement, ensuring customers realize sustained, measurable value from the platform
- Lead customer enablement: onboarding coordination, hands-on training, and QBRs that demonstrate progress and impact
- Proactively identify risks and blockers, and drive timely cross-functional resolution
- Act as the Voice of the Customer, advocating for customer needs and influencing product improvements and roadmap priorities
- Partner with Customer SEs, Support, Product, and Engineering to deliver a seamless end-to-end experience and represent customer feedback internally
- Monitor, analyze, and act on key customer success metrics
What we're looking for
- 3+ years in Customer Success, Account Management, or a similar role at a SaaS company
- Experience managing onboarding, adoption, renewals, and expansion across multiple customers
- Ability to own the customer relationship and drive value realization, risk management, and long-term success
- Strong collaborator, able to work closely with Sales, Technical Services, Support, and Product
- Customer-centric, proactive, and process-oriented
- Excellent communication skills, with professional fluency in English and Spanish (additional European languages a plus)
- Familiarity with Salesforce or other CRM tools
Nice to have
- Experience with technical products
- Cybersecurity experience or domain knowledge (SOC, MSSP, threat detection, EASM)
- Consulting or project management experience, with a track record of delivering measurable customer outcomes
- Experience with Customer Success platforms (e.g. ChurnZero, Gainsight, Vitally) and BI or analytics tools (e.g. Looker)
What do we offer
- A front-row seat in one of Europe’s most exciting cybersecurity startups.
- Hybrid work setup in our Barcelona Office.
- Competitive salary and benefits package (health insurance & therapy coverage).
- Flexible Retribution Program (meals, transport, childcare, and other tax-efficient benefits).
- A smart, humble, and driven team that genuinely enjoys working together.