Customer Success / Onboarding Specialist
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Welcome to Drawer.AI!
What we do: AI-driven workflows that let estimators pull quantities and costs from complex PDF drawing sets.
Stage: Seed-funded, revenue-generating, aiming for a Series A in 2026.
Why join now: Real customers are pushing our roadmap faster than our current team can build.
We’re looking for a Customer Success Specialist to work closely with our customers, help them succeed with the product, and be their main point of contact.
Key Responsibilities:
- Communicate with customers via chat, calls, and async messages.
- Onboard new customers, guide them through product setup, and help them successfully complete their first steps with Drawer.AI.
- Run onboarding sessions, demos, and customer meetings.
- Review screen and call recordings to understand customer needs.
- Help customers adopt the product and get real value from it.
- Share customer feedback with Product and Sales teams.
Requirements:
- 2+ years of experience in Customer Support, Customer Success, or a similar role.
- Confident customer communication via chat and calls.
- Excellent spoken and written English.
- Comfortable working in a customer-facing role.
- Availability to work until 12:00 AM Kyiv time.
Nice to have:
- Experience with US-based customers.
- SaaS or startup background.
Join our stellar team at Drawer.AI, where excellence meets opportunity! Enjoy a competitive salary, career growth opportunities, and a work environment we’re proud of. Build a better future with us!