Customer Success & Operations Coordinator

MSA Outsourcing Solutions - UK is seeking a professional, and proactive individual to support one of our UK client in various areas of their business. The role will involve customer onboarding, product demonstrations, customer support, sales assistance, telecommunications operations and executive administration. The successful candidate must be adaptable, organised and able to manage varied responsibilities independently as business needs evolve.

Key Responsibilities

• Conduct online product demonstrations for prospective Blootik customers, typically lasting approximately 20 minutes.
• Explain platform features, functionality and benefits clearly and confidently.
• Assist with customer account setup, onboarding, initial configuration and platform training.
• Provide ongoing customer support, respond to enquiries and troubleshoot basic software issues.
• Follow up with prospective customers and assist with sales-related activities.
• Support international customers with onboarding and platform-related queries where required.
• Process and provision broadband and telecommunications orders for Landlord Connect.
• Handle customer enquiries via telephone, email and WhatsApp.
• Liaise with suppliers and customers regarding installations, activations and service queries.
• Track outstanding orders and follow up to ensure timely resolution.
• Provide general operational and administrative support, maintaining accurate customer records.
• Arrange business and personal travel, including flights, accommodation and other bookings, for the company's directors.
• Assist with expense claims, refunds, research and general personal administration.
• Coordinate business and personal tasks, manage follow-ups and handle ad hoc requests.
• Handle confidential business and personal information with discretion.
• Adapt to changing priorities and take ownership of additional responsibilities as required.

Requirements

• Excellent spoken and written English, with a clear and professional telephone manner.
• Confidence in conducting online demonstrations and engaging with prospective and existing customers.
• Strong customer service, communication and relationship-building skills.
• Good technical aptitude and the ability to learn new software platforms quickly.
• Strong organisational, administrative and time-management skills.
• A proactive, reliable and solutions-oriented approach to work.
• Ability to work independently, manage competing priorities and meet deadlines.
• Flexibility and willingness to take ownership of varied responsibilities.
• Professionalism, attention to detail and the ability to handle confidential information appropriately.
• Previous experience in SaaS, software onboarding, customer support, sales support, telecommunications, operations or executive assistance would be advantageous.