Customer Success Operations Intern
Who we are?
United Imaging is a leading global medical device developer and supplier with a diversified portfolio of advanced medical products, digital healthcare solutions, and intelligent solutions that cover the entire process of imaging diagnosis and treatment. From our North American HQ in Houston, we are passionate about expanding our customer sales and support structure, embracing the highest quality and craftsmanship in each of our medical imaging products, and dedicated to building an outstanding organization.
Join our innovative team with the mission of developing and supplying advanced technologies and improving patient care worldwide. As part of our global team, you will have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.
Company Page: http://www.united-imaging.com/en/home/
We are seeking a motivated Computer Science student to join our team as a Remote Services Support Intern. This is an excellent opportunity to gain hands-on experience with real-world server infrastructure, remote system management, and healthcare technology.
Job Summary
We are seeking a motivated and detail-oriented Summer Intern to support our and Project Management and Application teams. This role provides hands-on experience within an OEM environment, assisting with project coordination, resource planning, process improvement initiatives, documentation management, and internal collaboration efforts. The ideal candidate is organized, proactive, technology-savvy, and interested in learning how a complex organization supports customers, installations, and operational excellence.
Duties & Responsibilities
- Assist with resource planning and scheduling activities for customer projects and installations.
- Support project managers with administrative and coordination tasks throughout project lifecycles.
- Track project action items, deliverables, and deadlines to ensure timely completion.
- Assist with post-installation documentation, closeout activities, and record management.
- Support data collection and reporting for operational metrics and planning processes.
- Help coordinate communication and collaboration activities across internal departments.
- Assist with the development, maintenance, and enhancement of SharePoint sites and team resources.
- Create and update training materials, presentations, and process documentation.
- Review documentation for completeness, accuracy, and compliance with internal standards.
- Participate in continuous improvement projects and process optimization initiatives.