Customer Success Partner -北區

*** Please submit your application via - https://roche.wd3.myworkdayjobs.com/roche-ext/job/Changhua-County/Customer-Success-Partner_202607-117729

-Delivers Excellent Customer Experiences and Business Results
---Implement effective sales strategies and initiatives in order to achieve or exceed sales and profitability targets within your assigned area.
---Build long-term value-based relationships through continuously uncovering customers’ changing needs, improving customer experience, anticipating new opportunities for their business in the future, and adding new value through creative solutions / products
---Build credibility with customers and other stakeholders at different levels through demonstrating business acumen and professional expertise, confidence, and effective communication
---Identify and develop business opportunities within the area of responsibility and collaborate across teams to ensure attainment.
---Implement a sales management process to assist the team in identifying and prioritizing customers and prospects
---Partner with the customer and work closely with different functional groups to proactively address customer needs and provide continuous service improvements to achieve excellent customer happiness.
---Plan the entire sales journey and adapt selling strategies / tactics to customers’ stages and styles of adoption

-Key Account Management (in selected accounts)
---Defines framework to Analyze, Plan and Govern Key Accounts in a structured way.
---Builds actionable strategies in collaboration with internal and external stakeholders.
---Improves Relationships with Key Stakeholders to identify growth possibilities to upsell and cross sell.
---Positively impacts Opportunity conversion and forecasting.

• Distributor Management

---Develop and maintain a strong collaborative relationship with distributors to identify and gain new opportunities, maintain and expand customer base, and drive business growth.
---Achieve financial targets related to distribution management programs.

• Conduct business in full compliance to Behaviour in Business and Behaviour in Competition