Customer Success Partner

Hiring Range:

zł118,500.00 - zł136,800.00

Short Term Incentive at target (actual payout may vary based on performance): 7.5%

Benefits: Health Insurance, Life & Accident Insurance, Supplementary Pension Plan (Pracownicze Plany Kapitałowe), Company Social Benefits Fund (ZFŚS), Employee Assistance Program, Global Referral Program, Role Specific Benefits

Owns and develops strategic customer relationships to drive retention and long-term loyalty. Collaborates closely with Area Sales and cross-functional GSC teams to support assigned customers in achieving their desired business outcomes through Maersk solutions, ensuring consistent value delivery, customer success and growth

• Ensures customers within the assigned portfolio are supported through effective and efficient solutions, while building long-term, trust-based relationships to drive retention and volume growth in close collaboration with Sales
• Continuously monitors customer progress against defined targets, driving outcomes and overall relationship health.
• Proactively identifies and resolves customer challenges by leveraging cross-functional resources across the organization.
• Oversees ocean and logistics contract renewals, including tender handling, by collaborating with relevant internal stakeholders.
• Manages (CAT) Customer allocation processes and coordinates with customers to ensure alignment and delivery of commitments.
• Ensures timely execution of contract renewals and effective contract lifecycle management.
• Partners closely with frontline sales teams on account planning, target setting, and go-to-market strategies.
• Communicates service updates, commercial changes, and rate revisions to assigned customers in a timely and structured manner.
• Delivers end-to-end sales support and commercial execution activities across the customer lifecycle.
• Supports team with day-to-day activities and operational needs basis customer requirements.
• Contributes to special projects, training initiatives, and capability-building activities within the team.
• Supports reporting requirements to enable data-driven decision-making and performance tracking by using various dashboards.
• Assists in resolving escalations and disputes, ensuring timely and effective closure end to end.
• Provides backup support for other Customer Success Partners ensuring business continuity.
• Escalates critical issues to management in a timely and structured manner with proposed solutions.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

The salary range and benefits listed are provided in good faith and represent an estimate based on objective and gender neutral criteria, including the precise nature of the role and relevant market data. Actual compensation may vary depending on factors such as experience, qualifications, and location. Benefits may differ based on employment status and regional policies. Details mentioned in this job posting do not guarantee a specific salary, benefits package, or employment terms.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.