Customer Success

About the role

Are you looking to take a professional leap in the field of loyalty and sales? At Randstad, we are selecting a Customer Success Specialist to join a dynamic and innovative team. This position stands out for offering excellent job stability, a collaborative work environment, and intensive benefits that will allow you to grow professionally while taking care of the company's active clients. Additionally, you will enjoy an intensive working day on Fridays so that you can make the most of your weekend.

What you'll do

In the Customer Success position, you will be the person responsible for managing and energizing the relationship with the companies that already trust the company. Your main responsibilities will be:

Manage and build loyalty within the company's existing portfolio of active clients.

Identify cross-selling opportunities (offering products or services complementary to those the client already has contracted).

Analyze the specific needs of each client to advise them on the best available solutions.

Perform continuous monitoring of customer satisfaction to guarantee a lasting and trusting relationship.

Record all interactions and management tasks carried out in the CRM (customer relationship management software).

Requirements

To correctly perform the Customer Success functions, we are looking for a professional who meets the following requirements:

Previous experience: Demonstrable experience in sales, customer service, or commercial management positions.

Languages: Fluent command of Spanish. Knowledge of Catalan is a valued requirement for the position (it is not a mandatory requirement, but it will add value to your candidacy).

Personal skills: Excellent verbal and written communication skills, empathy, active listening, and results orientation.

Digital competencies: Fluent handling of IT tools and agility to learn to use new commercial management programs.

Benefits and conditions

Upon joining this job position, you will enjoy the following working conditions and advantages:

Annual Gross Salary: 18,000 euros gross per year as set by contract.

Variable Salary: A system of economic incentives and commissions for sales achieved, which will be added to your fixed salary based on the fulfillment of your commercial objectives.

Working hours: Monday to Thursday on a continuous schedule from 09:00 to 18:00 (with its corresponding lunch break). On Fridays, you will enjoy a reduced working day from 09:00 to 15:00.

Job location: Barcelona - El Prat de Llobregat.

Work environment: Joining a professional team where you will receive initial and continuous training for the development of your competencies.